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Legal agreement

Terms and Conditions

Last updated: 21 May 2025

These conditions are the agreement under which Azure Moon Spark makes this website and its pieces available to you. They're binding once you use the site, so it's worth a read. They sit alongside our Terms of Service and Privacy Policy, and together they describe the give and take between you and the workshop.

1. User obligations and conduct

  1. You agree to use the site honestly and lawfully, and not to misrepresent who you are when contacting us.
  2. You won't attempt to interfere with the site's operation, security, or other visitors' use of it.
  3. You won't submit content that is unlawful, abusive, misleading, or that infringes someone else's rights.
  4. The site and its pieces are intended for adults able to enter into a binding agreement; if you are not, please involve someone who can.

2. Your responsibilities

  1. You're responsible for complying with the laws and regulations that apply to you where you live.
  2. You agree to hold the workshop harmless from claims arising out of your own misuse of the site or breach of these conditions.
  3. You'll respect the privacy and rights of others in anything you share with us.
  4. Where the site links to or mentions third parties, your dealings with them are between you and them.

3. Disclaimers and limitation of liability

  1. Disclaimer of warranties. The site and its content are offered as they are. While we take real care over accuracy, we can't promise the site will be uninterrupted, error-free, or suited to every particular purpose.
  2. Handcraft note. Pieces are made individually by hand. Small, natural variations from photographs are a feature of that process, not a defect.
  3. Limitation of liability. To the extent the law allows, Azure Moon Spark is not liable for indirect or consequential loss arising from use of the site.
  4. Force majeure. We aren't responsible for delays or failures caused by events beyond our reasonable control, such as supply interruptions or extraordinary circumstances.

Nothing in these conditions removes any rights you hold under the consumer-protection laws that apply to you.

4. Legal information and dispute resolution

  1. Governing law. These conditions are governed by the laws of Japan, where the workshop is based, without affecting any mandatory protections of your home country.
  2. Resolving disagreements. If something goes wrong, we'd much rather you tell us first; most matters are settled with a straightforward conversation before anything formal is needed.
  3. Severability. If any part of these conditions is found unenforceable, the rest continues to apply.
  4. Changes. We may revise these conditions from time to time; the date shown above marks the current version.

To raise a question or concern, please use our Contact page.

Terms of Service (Supplementary Provisions)

Azure Moon Spark ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.

Information We Collect and How We Use It

We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.

Disclosure to Third Parties

We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.

Cookies and Analytics

This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.

Disclaimer and Governing Law

While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.

Contact

For questions regarding these provisions, please contact us:
Business name: Azure Moon Spark
Address: Higashirokugo 2-1-1, Ota City, Tokyo 144-0046, Japan
Phone: +81 3-3732-4866
Email: info@azuremoonspark.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.